#11 You are not alone if you are confused by #statistics: Statistics software creator struggled with statistics in college.

Jay Arthur is the author of the books, Lean Six Sigma Demystified and Lean Six Sigma for Hospitals, as well as the creator of the QI Macros software for statistical process control.

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​He says, "In college, I struggled with statistics. Professors seemed to want to teach us the 'what' and 'how' of statistics, but not the 'why.' They used 'not' language to describe results: 'We cannot reject the null hypothesis.' People struggle with understanding the meaning of sentences containing the word 'not'. I confess, I am one of them."